Congratulations on choosing to rely on us for your AI implementation journey! It means that you already know that AI is no longer a luxury, but a necessity. Your customers expect it: 87% of support teams have experienced an increase in their customers' expectations in the past year, and 68% believe that AI has directly influenced these expectations.

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The first 90 days are crucial in establishing the foundation for long-term success. Based on our experience in guiding companies toward successful AI adoption, we have developed this structured plan for you who haven't even started yet.

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Why a 90-Day Plan?

A 90-day period is the ideal interval to start AI adoption:

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• It is long enough to execute significant projects
• It is short enough to maintain urgency and momentum
• Allows you to avoid "analysis paralysis" and start reaping the benefits of AI more quickly
• Allows for quick wins that demonstrate the tangible value of AI

Remember: the longer you wait to adopt AI, the more expensive it will become to close the gap with competitors. Delaying implementation creates a gap that widens exponentially over time. That's why our team of experts has created this quick implementation guide, designed to help your company start with the bare minimum of functional, profitable AI.

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Phase 1: Preparation and Setup (Days 1-30)

Strategic Alignment and Goal Setting

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Week 1-2: Rapid Assessment and Goal Setting.

• Our team will conduct a thorough assessment of your AI readiness:
  • Data infrastructure: do you have accessible, high-quality data?
  • Talents and skills: is your team equipped to handle AI projects?
  • Technology stack: are your systems compatible with AI integration?
• Together, we will identify 1-2 high-impact, feasible AI projects:
  • Aligned with your business goals
  • Doable within the quarter
  • High impact on strategic KPIs
• We will help you establish clear and measurable success metrics:
  • We will define what success means for your organization
  • We will set goals with specific deadlines
  • Team Creation and Resource Allocation

Week 3-4: Team Assembly and Resource Allocation.

• We will support you in designating an IA task force from your existing staff:
  • We will create a cross-functional team with members from IT, operations, and relevant business units
  • We will assign clear roles and help you identify the skills needed
• We will guide you in budget allocation for immediate needs:
  • AI tools and software: we will recommend scalable and user-friendly solutions
  • Consulting services: our team of experts will be at your side for specialized tasks
• We will arrange intensive training in AI fundamentals for your core team:
  • Workshop on AI concepts: machine learning, data analysis, etc.
  • Sessions on ethical considerations: understanding bias and data privacy

Phase 2: Implementation and Testing (Days 31-60)

Data Preparation and Tool Selection

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Week 5-6: Data Preparation and Tool Selection.

• Our data experts will help you evaluate and prepare relevant data:
  • Data collection: we will support you in identifying and collecting the necessary data
  • Data cleansing: we will ensure the accuracy and consistency of your data
  • Data security: we will implement measures to protect your sensitive information
• We will guide you in selecting the most suitable AI tools or platforms for your needs:
  • Ready to use: we will favor platforms that require minimal customization
  • Compatible with your existing systems: we will ensure compatibility to avoid disruption
  • Scalable: we will choose solutions that allow for expansion as your AI needs grow
• We will address immediate privacy and data security concerns together:
  • Compliance: we will help you comply with regulations such as GDPR or CCPA
  • Policies: we will support you in updating or creating policies for data use and AI implementation

Pilot Implementation

Week 7-9: Implementation and Testing

• Our team will quickly develop prototypes of your AI solution:
  • We will create a Minimum Viable Product (MVP) focused on core functionality
  • We will use agile methodologies to continuously refine the solution
• We will manage iterative testing and refinement:
  • We will implement pilot testing in a controlled environment
  • We will organize feedback loops to gather input from your users and stakeholders
• We will support you in change management and staff training:
  • We will develop a customized communication plan
  • We will conduct training sessions to educate your end users

Phase 3: Expansion and Optimization (Days 61-90)

Implementation and Measurement

Week 10-12: Deployment, Measurement and Future Planning

• Our team will guide you in implementing the AI solution:
  • We will plan a phased distribution, starting with a specific department
  • We will closely monitor performance and promptly address any problems
• Together we will measure the initial results against the established goals:
  • We will analyze the data and compare the results with predefined metrics
  • We will document successes and areas for improvement
• We will develop a roadmap with you for the next quarter:
  • We will help you identify opportunities to scale or expand your IA initiatives
  • We will plan additional investments if necessary

Measure, Analyze and Optimize

• We will establish periodic audits to monitor AI performance:
  • We will set up checkpoints at 30, 60 and 90 days to track progress
  • We will use these moments to keep your team motivated and aligned
• Our team will help you monitor these key areas:
  • AI agent performance: we will regularly check how it performs against benchmark metrics
  • Automation opportunities: we will identify areas that could be further automated
  • Team feedback: we will gather input from your staff
  • Customer feedback: we will analyze the reactions of end users

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Key Factors of Success

Priority to Speed over Perfection

• We will guide you to prioritize concrete progress over flawless execution
• We will implement iterative improvements over time

Promoting a Culture of Experimentation and Learning

• We will help you create an environment where teams feel encouraged to innovate
• We will share best practices to learn from mistakes without fear

Celebrating Small Successes to Build Momentum

• We will support you in recognizing and rewarding achievements to maintain enthusiasm
• We will help you effectively communicate success stories throughout the organization

Common Mistakes We Will Help You Avoid

Trying to Do Too Much Too Soon

• We will guide you in choosing feasible projects to avoid burnout and failure
• We will help you set incremental and achievable goals

Neglecting Change Management

• We will implement effective strategies for staff engagement
• We will provide you with tools for communication and training

Neglecting Ethical Considerations

• We will guide you in integrating ethics at every stage of AI implementation
• We will help you respect data privacy and prevent bias

Demonstrate the Impact and ROI of Your AI.

The transition to an AI-based service is a great opportunity for your business. Our team will help you transform not only how you support customers, but also how you create value for your business. With AI handling routine requests, your team can focus on complex issues, high-value customers, and revenue-generating initiatives.

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We will support you in making visible the growing impact of your investment in AI. Together, we will monitor and report regularly:

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• Efficiency metrics: changes in average handling time, first-contact resolution rates, and ticket volume
• Customer satisfaction: variations in CSAT and NPS scores and customer feedback on interactions with AI
• Team productivity: how your staff use time more strategically
• Cost savings: cost efficiencies generated after AI implementation
• Revenue impact: where AI is actively creating value and contributing to business growth

Conclusion: From Quick Start to Long-Term Success

Implementing AI in your organization with our support is not just about staying competitive-it's about unlocking the full potential of your business. This 90-day plan will provide you with a solid foundation for your journey with AI, but it is only the beginning of our partnership.

By achieving quick wins together, your organization will build trust and demonstrate the value of AI. This foundation will pave the way for more ambitious projects and a culture that embraces technological advancement.

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The future of customer service is AI and humans working together, and our team of experts will be by your side to guide you into that future with confidence.

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Implementation Support Resources

For the entire 90-day trip and beyond, you will have access to these dedicated resources:

• A dedicated consultant: your main point of contact throughout the implementation process
• Technical support portal: 24/7 access to technical resources and troubleshooting
• Comprehensive documentation: tutorials and best practice guides
• Community forum: connect with other customers to share experiences and solutions
• Training academy: self-directed learning modules and certification programs

NB. in this piece we are talking about custom solutions dedicated to companies of a certain size, with an adequate budget and a serious willingness to deal with change.

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Ready to begin your journey toward digital transformation? Contact your implementation manager today to schedule your kickoff meeting.

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